Support

Need a hand with Credit Hub, RepoLens, or anything else from LotusBloom? You’re in the right place. Email us anytime at admin@lotusbloomllc.com — we read every message and typically reply within one business day.

Credit Hub

Signing in. Credit Hub lets you sign in with Apple, with Google, or with your email and password. Email sign-in also sends a 6-digit verification code to your inbox. If the code doesn’t arrive, check your spam folder and confirm the email address you entered. Codes expire after 10 minutes — you can request a fresh one by signing in again.

Resetting your password. If you sign in with email, use the “Forgot password” link on the sign-in screen and we’ll email you a secure reset link. Apple and Google sign-ins don’t use a Credit Hub password.

Bank connections. Bank sync is powered by Plaid. Your bank login is never seen or stored by LotusBloom — you authenticate directly with your institution. To remove a connection, use the settings inside Credit Hub; this deletes the stored access token immediately.

Notifications. Payment reminders arrive by email, and by push notification if you use the iOS app and allow notifications. You can change your reminder lead time or turn reminders off in Settings.

Your data. You can export everything you’ve stored, or permanently delete your account and all associated data, at any time from Settings inside Credit Hub. No emails, no waiting periods.

Purchases. The Credit Hub tracker is free. The optional Payoff Guide and Advanced Metrics are one-time purchases made on our website — if a purchase completed but didn’t unlock, sign out and back in, or email us with the receipt and we’ll fix it promptly.

RepoLens

Reports are delivered on-screen right after purchase and can be recovered anytime — use the recovery link on the RepoLens page and we’ll email you a fresh link to your report.

Billing and refunds

Payments are processed securely by Stripe; we never see or store your card number. If something went wrong with a charge, email admin@lotusbloomllc.com with the email you used at checkout and we’ll make it right.

Security and privacy

Read our Privacy Policy and Terms of Service. To report a security concern, email admin@lotusbloomllc.com with “SECURITY” in the subject line and we’ll prioritize it.

Contact

LotusBloom LLC · Woodland, California
admin@lotusbloomllc.com